Quality Policy

Incom Business Systems is committed to excellence for its services. We will set objectives with this aim to meet the needs, requirements and expectations of our customers and to strengthen our performance, effectiveness and competitiveness.

We will work continuously to improve and develop our services to our customers, through internal teamwork and effective communication with our customers and suppliers.

Leadership, commitment and the active involvement of the directors, managers and employees is essential for the development and maintenance of an effective and efficient Quality Management System, to sustain and increase customer satisfaction.

We will encourage and train all our employees to recognise and carry out their Quality responsibilities.

We will measure and analyse our success and how well we satisfy our customers.

We have in place a Quality Manual which accurately and adequately describes the systems in use at the company to meet the whole requirements of BS EN ISO 9001:2008.

BS EN ISO 9001:2008

Incom Business Systems has held BSI quality assurance since 1989. BSI carry out an external assessment of our performance based on a quality manual which states our SLAs.

After each installation we conduct a customer feedback survey which highlights how we have performed through each stage of the process. Monitored by BSI, this survey covers: the initial sales enquiry, sales process, project management and installation - measuring how we have met customer expectations. All categories of the survey are marked from 1 to 6 (1 = poor and 6 = excellent). An analysis of our performance in 2013 demonstrated an exceptionally high customer satisfaction rating, with 90% of customers rating Incom as a maximum 6 in every category.

Investors in People

We were awarded Investors in People status in October 2012 after only one visit from the assessor. IIP assess the business from a staff perspective and the assessment is based entirely on interviews with staff. The assessor concluded that at Incom there is, "a welcoming and open atmosphere, with a clear feeling of closeness amongst the staff."

Our next stage of planned development is Customer Service Excellence via IIP. This is an independent validation of achievement, which focuses on: delivery, timeliness, information, professionalism and staff attitude.



ISO_IIP logos

Contact Us

Your Name: Email Address: Telephone: Your Enquiry:

Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.

Call today 0800 054 2576

 

Existing customers can chat to our friendly support team online to report a fault.

Available 09:00 - 17:00 Monday to Friday

Customer Support

Latest Posts - 25 Nov 2017

27 2017 10

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements a ...view more >
13 2017 10

The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, t ...view more >
11 2017 10

As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is ...view more >

Latest Blog

8 Key Benefits Of Migrating To Cloud Telephony - 14/11/17

Key Benefits Of Migrating Telephony And Communications To The Cloud

Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.

On average, most PBX systems (private branch exchange) only last for 8.5 years, which means companies with on-premises hardware have an opportunity to move away
...view more >

Our Videos

> Williams F1 uses UC and mobility to extend office trackside at Grand Prix

Follow Us

Icon BlogTwitterFacebookLinkedIn

Quality

 

Testimonials

"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "

Niki Waters, Premier Holidays, Cambridge


"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."

Horizon Nuclear Power, Gloucester

Our partners