Latest Posts - 15 Aug 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Borne of the unification of two respected powerhouses in the business communications industry, Incom-CNS Group is, arguably, the UK's ultimate business communications partner. Providing best of breed solutions on world class infrastructure, Incom-CNS offers an unrivalled breadth of solutions and in-depth technical expertise in all aspects of business communication.
Our team takes a consultative approach, investing the time to fully understand each customer's needs, enabling us to tailor solutions that consistently meet and exceed expectations. Outstanding customer service is at the very heart of the Group ethos and we believe that this is what sets us apart from other resellers. As MD David Hughes says, "Our single, crucial, differential is our endless commitment to outstanding customer service. From the Board of Directors through the entire Incom-CNS team, we understand that world-class service creates loyal, happy customers and our team is regularly commended by customers for going 'above and beyond' as they strive to achieve this common goal."
We believe that our approach to business sets us apart from our competitors. We take the time to learn how a customer's business operates and the objectives they are looking to achieve, before advising them of the best option for them. We are dedicated to developing good customer relationships and finding the right solution that not only meets a customer's requirements, but saves them money, improves efficiency and delivers a return on investment.
We only recruit the best, most highly skilled individuals, who work to deliver the highest standards of customer service. Personable and approachable, our team constantly seek ways in which we can make improvements for the benefit of our partners and customers.
Having one bill and one point of contact makes it easy for our customers to manage their business communications efficiently and cost effectively. Whether you choose Incom for one solution or to manage all your communications needs: telephone systems, contact centres, IT systems, maintenance, broadband, mobile contracts and calls and lines - you can be certain that we will work to meet your expectations at the point of sale and to manage your account diligently to provide a quick resolution should any problems arise.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call their business? When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages or worse still – silence or beeps!
Customers are the most important thing to your business; however, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of t
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."