- Contact Centres
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- Single or multi-site scalable systems
- Nationwide installation & maintenance
Incom has been supplying, installing and maintaining business telephone systems for 24-years. During this time, telecommunications technology has changed dramatically and continues to evolve at a rapid pace to meet the growing demand of organisations to provide intelligent call routing, functionality and reporting. Although the options may have changed, the telephone system remains at the core of your business communications and it is essential that you implement the right solution to deliver business advantage and return on investment.
Whatever your size or industry, from single office to multi-site, we provide scalable telephone systems by the world's leading manufacturers including: Mitel, NEC, Panasonic and Cisco.
VoIP telephony solutions can help deliver many business benefits including: costs savings, productivity gains, improved flexibility and increased business agility. So what is VoIP? Voice over Internet Protocol digitises and compresses voice traffic and transmits it in secure IP data packets over a dedicated data connection (instead of traditional wires). Put simply; internet telephony. With ongoing developments in broadband connectivity and increased bandwidth efficiency - call reliability and flexibility can equal or surpass traditional telephony as calls can be made over PSTN, ISDN or SIP.
Due to the low costs that VoIP technology can provide, more businesses are migrating from traditional, copper-wire telephone systems to VoIP systems to reduce their monthly telephone costs and improve productivity.
Having evolved into unified communication services, VoIP solutions can deliver all communications - telephone calls, faxes, voice mail, e-mail, Web conferences and more - to any handset, including mobiles.
VoIP telephone systems offer a large number of functional advantages over traditional systems by allowing advanced features such as:
Easy to use web programming interfaces (where the telephone system can be administered remotely from any computer with an internet connection).
Extension to extension voice or video calls (routed via the server to flow directly between the two endpoints - reducing server congestion and avoiding call charges).
Ability to connect multiple sites, offices and home workers together on one system for a seamless service that provides access to company directories and system features, treating calls as internal (as if working in the same location).
Examples of cost savings utilising VoIP:
Reduction in telephone line rental
Lowers telephone system maintenance costs
Utilises your existing network to reduce cabling costs
Future proofs your company's communications strategy
Unifies office communications
A digital telephone system is a great solution for a business looking to add features and capabilities to analogue infrastructure, when adding or replacing existing switches and cables (i.e. CAT5 for VoIP) isn't a realistic or cost effective option.
The digital telephone system has options to support different protocols - analogue, digital, or IP phones; and modular add-ons can enable features such as music on hold, VoIP integration, and paging systems.
Benefits of digital:
Affordable solution where there is existing analogue infrastructure
Easy to install, configure and expand
Can integrate with both traditional telephone handsets and software-based telephones
Provides features used by large businesses (Voicemail, Call Management Software, Cordless Telephony (DECT), Integrated Headsets, Computer Telephony Integration (CTI), Remote Branches and Home Worker Solution)
Hybrid telephone systems can provide analogue, digital, and VoIP-based capabilities, or a combination of the three, for a truly flexible solution. This solution is beneficial to organisations that want to benefit from VoIP for connecting multiple sites, centralising services and cost savings, without investing to upgrade their existing infrastructure.
Advantages of a hybrid system:
Easy to install/configure/manage
Maximises usability and productivity of your telephone
Telephony technologies supported by hybrid:
Digital, analogue and SIP trunking
IP telephones and handsets
Call centre applications
Graphical user interface (GUI)
Speak to our experts today - let us help you identify the right solution for your business needs. Call our Sales Team on 0800 054 2576 or click here to email us.