Latest Posts - 28 May 2016
High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC ...view more >
Incom Business Systems has been supplying, installing and maintaining business telephone systems for 24-years. During this time, telecommunications technology has changed dramatically and continues to evolve at a rapid pace to meet the growing demand of organisations to provide intelligent call routing, functionality and reporting. Although the options may have changed, the telephone system remains at the core of your business communications and it is essential that you implement the right solution to deliver business advantage and return on investment.
VoIP telephony solutions can help deliver many business benefits including: costs savings, productivity gains, improved flexibility and increased business agility. So what is VoIP? Voice over Internet Protocol digitises and compresses voice traffic and transmits it in secure IP data packets over a dedicated data connection (instead of traditional wires). Put simply; internet telephony. With ongoing developments in broadband connectivity and increased bandwidth efficiency - call reliability and flexibility can equal or surpass traditional telephony as calls can be made over PSTN, ISDN or SIP.
Due to the low costs that VoIP technology can provide, more businesses are migrating from traditional, copper-wire telephone systems to VoIP systems to reduce their monthly telephone costs and improve productivity.
Having evolved into unified communication services, VoIP solutions can deliver all communications - telephone calls, faxes, voice mail, e-mail, Web conferences and more - to any handset, including mobiles.
VoIP telephone systems offer a large number of functional advantages over traditional systems by allowing advanced features such as:
A digital telephone system is a great solution for a business looking to add features and capabilities to analogue infrastructure, when adding or replacing existing switches and cables (i.e. CAT5 for VoIP) isn't a realistic or cost effective option.
The digital telephone system has options to support different protocols - analogue, digital, or IP phones; and modular add-ons can enable features such as music on hold, VoIP integration, and paging systems.
Benefits of digital:
Hybrid telephone systems can provide analogue, digital, and VoIP-based capabilities, or a combination of the three, for a truly flexible solution. This solution is beneficial to organisations that want to benefit from VoIP for connecting multiple sites, centralising services and cost savings, without investing to upgrade their existing infrastructure.Advantages of a hybrid system:
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In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future.
They haven’t always been viewed as a company’s most valuable assets, but with customer service critical to winning new customers and enhancing loyalty, the role of the contact centre is fast taking centre stage. So what are the key challenges faced by those responsible for the performance of the contact centre? And
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done."
"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%."