Incom Business Systems can provide scalable, modular call centre solutions, depending on a customer's requirements.

We have deployed multitudes of sophisticated call centre applications throughout the UK. Sectors include the banking industry, insurance, legal, distribution and manufacturing.

We have the product knowledge and experience to deploy call centres from as small as five users, to global "follow the sun" technology.

Call centres have evolved from receiving pure incoming voice calls, to now having the requirement to queue and monitor based on skills, browse websites, email queueing, fax queueing and live web chat, with added functionality for supervisors to view and report on all of an agents activity.