IP telephony, also known as Voice over IP (VoIP), is the transmission
of voice and data over common IP networks allowing businesses to
fully integrate their voice and data communications thus streamlining
communications between sites, remote offices and home workers.
'FREE' internal calls to everyone
on the same network
Simpler infrastructure- no
additional cabling required
Reduced operating costs- centralised
system resources
Improved productivity- full
telephony functionality
Wireless compatibility-
available with IP DECT handsets & WiFi standard handsets
Many people believe that VoIP technology
only benefits multi-site businesses as it allows remote workers
and several sites to be integrated on one network thus providing
free internal calls. However, IP telephony can improve communication
at single site businesses as well.
By integrating voice and data onto one
network, IP based telephony systems can provide a broader range
of applications that are designed to improve business processes.
These new applications include:
There
are several issues to be considered before implementing a VoIP solution,
one key issue is the security of the Internet connection for remote
offices and home workers.
Companies are now creating their own Virtual Private Networks
(VPN) which provide a secure connection over a public network.
The IP VPN allows remote staff to securely access all central
files, databases and server as well as make and receive voice
calls which are encrypted to ensure the content can not be
accessed by any unauthorised persons.
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