Panasonic have several different programs
that integrate with your business, customer database and your Panasonic
telephone system. Designed for all businesses from call centres to
hotels each package seamlessly integrates with your company to maximise
the benefits of your telephone system.
Panasonic's Hotel Application Interface (HAI) use a bi-directional
link to integrate with your hotel's front of house property management
system. This application has a look and feel similar to Microsoft
Outlook and has the following features:
Set/remove message waiting lamps
Set/remove alarm wake-up calls
Set/remove extension names
Enable/disable call barring
Set/remove maid status
Send room service messages from room extensions
Basic call charging
PanaStat is call management software that gives you
a broad overview of your business' telephony usage and functionality.
The software can analyse the data it logs from every outbound and inbound
call
Analyses most expensive calls
Monitor the level of incoming & outgoing calls
Remote access to data
Secure password protected access
Reduces misuse of the telephone system
Unlimited number of extensions monitored
Customised reports
Produce specific customer profiling
View real-time information
Desktop
Telephony Assistant (DTA) offers complete integration between your
computer and Panasonic telephone system to provide call centre applications
from your PC.
Screen popping
Macros
Call hold
Call transfer from lists
Dial from screen
Call logging
Extension status
Easy to use, small window when screenpopping
Panasonic's
ACD Report Server is an indispensible call centre solution improving
the handling of incoming calls and providing management with a powerful
monitoring & reporting tool. Calls are automatically distributed
to the appropriate agent who can best deal with the caller.
Monitor performance based
on variety of parameters such as incoming calls, calls in a queue,
last call.
Incoming
call reports -
- Distributed
to specified extensions
- Unanswered calls
- Disributed to ICD groups
View real-time extension status of agents
Group reports
- Summary of selected ICD groups
- Status of each group
Allocate users a personal
code to log in/out
System
Reports
- Summary of the whole system cumulated
over a selected time period
Monitor busy periods &
arrange staffing around this
Agent Reports
- Shows status & performance of specific
agent groups
Enter caller infomation allowing
screen-popping of customer details for easy identification
Agent ID based reports
- Summary of selected agents using agent
ID
- Log in duration
- Total time of agent state
- Number of incoming calls
