Voice Over IP (VoIP) |
Products and Services > Voice Over IP |
IP telephony, also known as Voice over IP (VoIP), is the transmission of voice and data over common IP networks allowing businesses to fully integrate their voice and data communications thus streamlining communications between sites, remote offices and home workers.
- 'FREE' internal calls to everyone on the same network
- Simpler infrastructure- no additional cabling required
- Reduced operating costs- centralised system resources
- Improved productivity- full telephony functionality
- Wireless compatibility- available with IP DECT handsets and
WiFi standard handsets
Many people believe that VoIP technology only benefits multi-site businesses as it allows remote workers and several sites to be integrated on one network thus providing free internal calls. However, IP telephony can improve communication at single site businesses as well.
By integrating voice and data onto one network, IP based telephony systems can provide a broader range of applications that are designed to improve business processes. These new applications include:
- Computer Telephony Integration
- Unified Messaging
- IP Soft phones
- SIP technology
 There are several issues to be considered before implementing a VoIP solution, one key issue is the security of the Internet connection for remote offices and home workers.
Companies are now creating their own Virtual Private Networks (VPN) which provide a secure connection over a public network. The IP VPN allows remote staff to securely access all central files, databases and server as well as make and receive voice calls which are encrypted to ensure the content can not be accessed by any unauthorised persons. |
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