Agent Manager
offers a smart, powerful and highly cost effective call
centre option for all sizes of businesses. By providing a wide
range of automatic call
distribution (ACD) and high end functionality
Agent
Manager is an ideal platform for
call centre applications. These include contact centre work groups
such
as:
customer support teams
technical helpdesks
sales teams
workgroups
Ease-of-use functionality for call agents and
contact centre applications
ACD Manager works for all businesses
Designated call routing option
Ensure best available staff member handles the
right calls
Simple agent procedures such as
'log in/out', 'pause' & 'wrap-up'
Ensures smooth call handling and flow
Flexible call routing option
Distribute calls to key staff, on-site
or remote, to ensure optimised call handling and distribution
Real-time online management reports
Increased understanding of business performance
Reports display
the following call information:
Wait and conversation time
Lost
and
answered calls
Conversation and wrap-up
time
Waiting calls
Agents logged in
Details every individual
call
View reports based on
'skills' or 'agent' criteria
Raw call data is stored in CSV-Files
CLICK
HERE to
request a call from one of our team to discuss your company's communication
requirements OR call us FREE on 0800
652 6115.
