Call recording is no longer
just an option for companies but is now a necessity following recent
legisaltion. Businesses in legal, medical
and call centre industries are now obliged to prove what advice they
have provided. It offers an accurate record of what was said by whom
and when, avoids the need for repetition or speaking slowly, creates
voice files to attach to client records and provides a perfect aid
to training, dispute resolution and compliance requirements. |
