Latest Posts - 18 Feb 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call their business? When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages or worse still – silence or beeps!
Customers are the most important thing to your business; however, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of their reputation.
A professionally voiced on hold and auto attendant message will allow you to build a better customer experience using customised scripts and music, which are used when your client is on hold or transferred. These scripts can vary in length and in their content and can be professionally recorded with a specific type of voice. Or, you can feature in the script yourself!
The music you choose alongside these scripts can reflect the nature of your company and industry, whether that is relaxed and calming or upbeat and motivational, the choice is yours.
How can professionally voiced on hold and auto attendant messages benefit your business?
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."