5 Key Considerations – Choosing A SIP Trunk Provider

Thursday, 01 March 2018

Selecting the right SIP Trunk provider

Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers. For many, early caution turned into action, with security one of the top consideration for companies moving telecoms online through SIP providers.

SIP - Session Initiation Protocol (SIP) - trunking is an Internet-based service that connects Voice over Internet Protocol (VoIP) customers to traditional phone networks. Instead of limiting calls to voice only, SIP trunking makes Unified Communication possible, including video, web conferencing and screen sharing, all through a SIP-based private branch exchange (IP-PBX).

Compared to traditional landlines and legacy PBXs, businesses have more flexibility and none of the capital expenses and headaches. Software Advice conducted a survey into SIP adoption, finding that the majority of IT decision makers are happy with service quality, and more will consolidate Unified Communications in the cloud.

Here are a few things businesses need to consider when selecting a SIP provider.

SIP Providers: Key Considerations

#1: Security
For any company switching over to a SIP provider, or placing any of their business communications in the Cloud, security should always be the top priority. According to a Software Advice survey, 23% of respondents assess a provider's security provisions before other considerations.

When weighing up different vendors, look out for the following phrases:

  • TLS: Transport-Layer Security is a widely used (also referred to as SSL) cryptographic protocol that ensures the connection is private and safeguards message integrity. For extra security, IP-PBXs and SIPs should operate behind firewalls and if necessary, transmit safely from within a Virtual Private Network (VPN).
  • STRP: Secure Real-Time Transport Protocol isn’t as commonplace, but this allows for live encryption of audio streams, for added security.
  • Also, it might be worth looking out for providers with ISO certification and shares information about the cloud servers’ security. Companies that make data security a top priority should always work with providers that have the same mindset, which is more important than ever when cyber-threats are on the increase.

#2: Support
Support is comparable to security. Working with a provider that offers first-class support means you won’t be without a phone line for long if anything goes wrong. Knowing that you can be up and running quickly, even when you need disaster recovery support, is essential for peace of mind and business continuity planning.

#3: Communication
SIP providers are in the communication business. They exist to ensure you can call clients and colleagues and they can call you; or you can do a conference call, or do a quick screen share. But it doesn't help anyone if they speak in jargon and acronyms, making everything twice as confusing as necessary. Work with a SIP provider that speaks in plain English.

#4: Price
Implementing SIP trunking isn’t just about saving money and reducing costs. One of the many benefits of Unified Communication should include cost savings - since you shouldn’t need hardware and all of the associated costs - but there are other things to consider, beyond the budget.

Businesses can scale easier with cloud communications, they are better prepared for a disaster, and it’s easier to think strategically when your telecoms are no longer an internal headache. Costs can vary widely, depending on what you need and the value a SIP provider is creating. Always ask for case studies and customer testimonials.

#5: Connectivity
Making a move to a SIP provider is easier when you have a strong, reliable, broadband connection. Have this conversation with a SIP provider early on and see if you need to make any changes to your business broadband. before investigating further.

Moving over to SIP providers is proving a popular, smart, long-term choice for many businesses. Now more than ever security is a key consideration, with cost and support high on the list. When you talk to SIP providers, make sure you are going to work with one that takes the time to understand your business, since that will help ensure the project is delivered successfully.

Contact our team if you would like to talk to an expert about your business telecommunications. We are happy to chat through your requirements and explore the options with you. Speak with our team 0800 054 2576

Whitepaper: The Ultimate Guide For Moving From ISDN To SIP download


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