Latest Posts - 18 Feb 2019
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Key Benefits Of Migrating Telephony And Communications To The Cloud
Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.
On average, most PBX systems (private branch exchange) only last for 8.5 years, which means companies with on-premises hardware have an opportunity to move away from legacy technology for a fraction of the cost, when their current systems need upgrading.
If you’re responsible for your business telephony systems, this post will provide you with some compelling reasons to migrate to cloud telephony. Read on…
Over the years, most small and medium enterprises will have accumulated a mishmash of communication tools and technology. Landlines, managed from a PBX. Smartphones. Email, sometimes connected to a CRM. SMS. Video and audio conferencing facilities, and new social media channels and cloud-based messaging systems and apps. It can get confusing, not to mention, expensive.
Benefits of Cloud Telephony Migration
#1: Unify & Simplify
Instead of managing multiple systems and phones, you can have one system manage everything - without worrying about the expenses and maintenance of hardware since everything within a contract is managed and maintained by the communication provider. Your IT team won’t need to worry about the PBX anymore.
Financially, instead of managing multiple contracts, everything - as far as possible (some third-party contracts may be outside the scope of a unified plan) - will come out in one monthly payment. Making admin less of a headache.
#2: Modern Features
Legacy PBX systems make it difficult, if not impossible, to access modern communication channels. Not only does this put your business at a disadvantage, often forcing companies to accumulate a mishmash of overlapping systems, but it is harder to work together as a team, collaborate and communicate effectively with customers.
Cloud communications eliminate these issues, without the expense of an upfront capital investment.
#3: Scalable and Flexible
Scaling up or down, according to demand and the ebb and flow of staff in a business, isn’t easy with PBX systems. However, with a hosted communications package, you can easily increase or decrease headcount as needed. Businesses can concentrate on commercial objectives instead of worrying about the technology that keeps everything operational.
Smartphones are an essential feature of modern business communications. Apps and the ability to take calls - on a work phone (so staff don't need to give out personal numbers) - anywhere are integral to how the majority of people work.
Modern professionals and knowledge economy workers need the flexibility a mobile provides, which for the sake of ensuring communications are unified, should be connected with on-site systems, storage and recording facilities.
Hosted unified cloud solutions are available at a range of price points, affordable for smaller businesses and comprehensive enough to manage the needs of large enterprises, including those that rely more than most on communications, such as call centres. Cloud telephony packages can include landline and mobile contracts, hardware, maintenance and software, depending on the needs of your business and budgetary constraints.
#6: Built-in Business Continuity
Disaster can strike at any time. With operational services in the cloud, you are prepared and ready with immediate built-in business continuity. Cloud systems aren’t affected by localised problems, including power cuts and natural disasters - and even if something happens near one data centre, there are redundancies and backup power generators, making your communication systems disaster proof.
Most Unified Communications solutions can integrate with other business communication apps and third-party services, such as customer relationship management (CRM) solutions. This makes it easier to ensure your team provide a personalised service when customers or clients call.
#8: Increase Productivity
With Unified Communications, your team will reap the benefits of better collaboration and a more joined up communications system. This has a positive impact on overall productivity, particularly for businesses that want to enable more remote working. Many studies show that remote working boosts productivity, but only when business communications are optimised to support those employees.
Everything your telephony partner provides should drive continuous improvements and help your team achieve higher levels of productivity, without the expense and headaches that legacy systems cause. Migrating telephony and communications to the cloud makes it easier for managers and staff to focus on their jobs and goals, with the most efficient integrated cloud communication system operating at the touch of a button.
If you would like to find out more, get in touch with our team. Call 0800 054 2576 or contact us here.
Download our Emergency Communications Plan worksheet to align your business continuity planning with your business telecoms.
Worksheet: Emergency Communications Plan worksheet
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."