Driving Productivity And Innovation With Unified Communications

Monday, 23 October 2017

There has been a lot of noise in recent years around ‘Unified Communications’. Digital technology is making new ways of working, collaborating and sharing far easier, compared to traditional landlines and legacy systems, and this is naturally being embraced by businesses and organisations.

This technology is not just for the big boys either. Small and medium businesses can reap the benefits of digital transformation, with low entry costs and flexible contracts. If you’re just beginning to explore how to make your business telecoms more agile, responsive and dynamic, read on…

Unified Communications use next generation technology, bringing voice, video, instant messaging, email, even CRM data, together in one solution to improve how team members communicate and manage customer relations. Legacy systems cost companies money, are harder to maintain and restrict collaboration opportunities, which reduces productivity.

Top 5 Productivity Gains From Unified Communications

1. More efficient remote working
Remote working is more popular than ever, with 62% of employees keen to work from home at least once a week, according to Randstad research. With Unified Communication, remote working - and times when staff are off-site (e.g. a client or sales meeting) - is more effective, making it seem as though those team members are still in the building.

2. Higher productivity
With more than one way to reach colleagues, you can stop wasting time chasing people when something is urgent and ensure deadlines are hit without as much stress.

3. Reduced overheads
Productivity always benefits when costs go down. Money can go into other things, such as training, marketing, customer service and sales. When companies invest in Unified Communications, they don't need to spend capital funds on hardware or worry about maintenance and other associated IT costs. Everything is managed by your business communications partner for a single monthly fee.

4. Faster customer response time
Multiple channels make it easier for customers to get quicker responses without getting passed between teams and departments. Unified Communications that link to a CRM (customer relationship management) system gives everyone the same view of message and contact history, making this an ideal solution for contact centres and those in customer-facing roles.

5. Improved collaboration opportunities
Staff can communicate more naturally - similar to how they communicate outside of work. Numerous studies have found that ad-hoc, unexpected meetings and conversations are responsible for innovation. Customers benefit from this, since new solutions are discovered, resulting in new products and services that improve customer relations and satisfaction.

Everyone benefits when communications are quicker, more efficient and instinctive. Costs go down. Productivity increases. Customers are happier with response times and staff having the relevant knowledge to answer their queries, no matter who answers the phone, message or email.

If you would like to find out more, get in touch with our team. Call 0800 054 2576 or contact us here. Cheat sheet: Migrating from ISDN to SIP – A Roadmap download.

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