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Business Communication solutions for the Legal Market
Increase loyalty, deliver personalised services, sustain fee income
Powerful Communications Made Simple
Utilise Unified Communications (UC) strategically. Reduce the Total Cost of Ownership (TCO) of business telephony. Release IT support from complex system management. Empower your organisation with advanced communications tools that enhance performance and profitability.
With increasing pressure on fees, changing client demands, competition from non-legal brands and evolving staff working practices, today’s law firm faces numerous challenges to profitability, client preference and service excellence. At the same time, IT departments face greater pressure to deliver more with less budget. Unified Communications (UC) provides a robust communications framework that enables law firms to effectively communicate and collaborate, regardless of location, while delivering simplified system management and reduced total cost of ownership.
The Benefits of Unified Communications for Law Firms
- Bring together communications into a single, seamless environment.
- Enhance client service with advanced call handling features.
- Empower staff by delivering ease of use.
- Reduce IT burden with simple system management.
- De-risk with a highly resilient communications platform.
- Reduce the Total Cost of Ownership for business telephony.
"Our ShoreTel unified communications platform provides a host of advanced features that make everyday communications faster and more efficient. Our communications environment is highly scaleable and easy to manage, so we can add more users to the system easily and quickly, irrespective of their working location or role. Put simply, the ShoreTel unified communications solution recommended by Incom delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison."
Michael Peel, Practice Director, Ison Harrison
The Incom Customer ExperienceFor IT Directors and Practice Directors, the use of advanced communications solutions must be manageable, easily modified and scalable to meet the immediate and future needs of the law firm. Our award-winning solutions for law firms enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Our expertise in voice and data convergence and contact centre technologies enables us to address the evolving requirements of organisations of all sizes.
Ease of use and management. Absolute reliability. Return on investment.
White Papers and Reports> The Four Challenges in the Legal Sector > Legal IT Landscapes 2015 Report > IP Telephony: Minimise Costs, Maximise Value > Demystifying Unified Communications > How Unified Communications Pays for Itself > 5 Tips to Make Your UC Deployment a Success
Client Success> Case Study: 9 St John Street Chambers > Video: Ison Harrison Solicitors > Case Study: Ison Harrison solicitors
Infographics> The Importance of TCO > Mobility - Work is an Activity Not a Place > The Benefits of Tablets for Mobile Collaboration
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Learn More about ShoreTel
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As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier.
Customers feel better too, knowing they can call and place an order, or get an update on a project. Despite dozens of new ways to connect and contact one another, phones are still an essential part of doing business. AlI-powered Facebook Messenger bots will never replace telephony-based customer service.
However, there are aspects of business communications that
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."