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Business Communication solutions for the Insurance Market
Enhance the customer journey, achieve operational efficiencies, maximise revenues
Powerful Communications Made Simple
Utilise Unified Communications strategically. Improve engagement to achieve increased revenue and customer satisfaction. Reduce the total cost of ownership. Release IT support from complex system management. Empower the entire business with advanced communications tools that enhance performance and collaboration.
With regulatory changes, increased competition, and the need to manage risk more effectively, insurance providers face numerous challenges to customer retention, profitability and service excellence. At the same time, IT departments face greater pressure to deliver more services with less budget. Unified Communications (UC) provides a robust communications framework that enables insurance companies to increase operational efficiencies and enhance the customer journey, while delivering simplified system management, advanced features for end-users and a reduced total cost of ownership.
The Benefits of Unified Communications for Insurance Providers:
- Bring together communications into a single, seamless environment.
- Enhance the customer experience with advanced call handling features.
- Empower staff by delivering ease of use.
- Reduce IT burden with simple system management.
- Respond instantly to market changes with easy to scale platform.
- Manage risk and comply with industry regulations more effectively.
- Reduce the total cost of ownership for business telephony.
- Achieve a swift return on investment (ROI).
"The ability to collect quotes in real-time, and feed details into the phone system, allows us to prioritise calls as they come in and ensure we give high priority to those likely to result in a sale. Our new system has avoided the nightmare of customers being kept on hold and passed from person to person. Now calls can be routed to the right person straight away, avoiding the frustration associated with a round-robin of being kept on hold and constantly transferred."
Rupert Gladstone, Head of IT, Premium Choice
The Incom Customer ExperienceFor Operations, IT, Customer Services and Claims Directors, the use of advanced communications solutions must be manageable, flexible and scalable to meet the immediate and future needs of the organisation. Our award-winning solutions for insurance providers enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Our expertise in voice and data convergence and contact centre technologies enables us to address the evolving requirements of organisations of all sizes.
Ease of use and management. Absolute reliability. Return on investment.
White Papers> The Four Challenges in the Insurance Sector > Nemertes Research TCO > Demystifying Unified Communications > How Unified Communications Pays for Itself > 5 Tips to Make Your UC Deployment a Success > How to Avoid Abandoned Calls
Infographics> The Importance of TCO > Mobility - Work is an Activity Not a Place > The Benefits of Tablets for Mobile Collaboration
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As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier.
Customers feel better too, knowing they can call and place an order, or get an update on a project. Despite dozens of new ways to connect and contact one another, phones are still an essential part of doing business. AlI-powered Facebook Messenger bots will never replace telephony-based customer service.
However, there are aspects of business communications that
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."