Business Communication solutions for the Housing Market

Enhance service provision, enable digital inclusion, deliver business transformation

Powerful Communications Made Simple

Utilise Unified Communications strategically. Deliver enhanced tenant services with omnichannel communications. Achieve business transformation from portfolio diversity. Deploy mobility tools that accelerate service delivery. Support sustainable communities by enabling digital inclusion. Enhance staff performance and collaboration with advanced communications tools.

The housing sector is undergoing significant change. Many providers are exploring ways to offer a more diverse housing portfolio without compromising core tenant services. By nature, these commercial activities require new investment in IT, infrastructure and communication tools that work seamlessly with existing asset management, CRM, repairs and workforce management systems, and offer enhanced collaboration and processes between remote and office-based staff.

Tenant engagement and channel choice remain high priorities, as the sector strives to encourage greater digital inclusion. As a result, the principal challenge for today's housing sector is to utilise technology that delivers business transformation and meets stringent regulatory requirements, including the HCA's Value for Money (VFM) standard.

Unified Communications(UC) provides a robust communications framework that enables housing providers to enhance service provision, accomplish digital inclusion, deliver business transformation, improve mobile working and achieve a significantly reduced total cost of ownership.

The Benefits of Unified Communications for Housing

  • Unite communications into a single, seamless environment.
  • Facilitate digital inclusion with omnichannel communications.
  • Empower staff by delivering rich, yet easy-to-use features, irrespective of location.
  • Reduce IT burden with simple system management.
  • Respond instantly to market changes with an easy-to-scale platform.
  • Manage risk and comply with industry regulations more effectively.
  • Reduce the Total Cost of Ownership for business telephony.
  • Achieve a swift return on investment (ROI).
Download our free "The Five Benefits of ShoreTel's Unified Communications Platform" leaflet.

“The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%.”

Stafford and Rural Homes

“Unified Communications (UC) has a fundamental role to play in helping housing organisations deliver upon business growth targets, maximise tenant satisfaction, improve business efficiency and reduce operating costs. With this in mind, it is clear that UC should be a core element of every business strategy enabling housing associations to be agile and flexible enough to deal with the changing world.”

James Hayward, Corporate Sales Manager, Incom Business Systems

The Incom Customer Experience

For Operations, IT, Customer Services and Community Involvement Directors, the use of advanced communications solutions must be manageable, flexible and scalable to meet the immediate and future needs of the organisation. Our award-winning solutions for Housing Associations enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Our expertise in voice and data convergence and contact centre technologies enables us to address the evolving requirements of organisations of all sizes.

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