As the preferred telecommunications supplier for Campanile UK, Incom Business Systems maintain telephone systems in Campanile hotels across the whole of the UK and have recently installed Mitel SX-2000 systems in "new build" hotels in both Glasgow and Leicester.

Campanile Hotel, Glasgow

One of the main requirements for the new systems was full integration with the front of house (PMS) system. Whilst most telephone systems include the ability to pass data to call logging software, the SX-2000 has an inbuilt bi-directional link enabling data to be passed in both directions between the PMS and the telephone system. This enables true integration with all major front of house systems resulting in increased revenue, improved customer service and better staff efficiency.

When a guest's details are entered into the PMS, they are also registered on the telephone system which allocates the guest name to the relevant room extension. Therefore, when the guest dials reception or room service etc. they are immediately identifiable to the staff member, enabling improved customer service.

When a guest checks out of the hotel, in addition to calculating any call charges to be levied to their room, the SX-2000 clears their name from the extension and deletes all messages from the mailbox. Furthermore, all calls from that extension are barred until the next guest is checked into that room, meaning that no unauthorised calls can be made.

To keep reception aware of the "real-time" status of rooms, housekeepers can enter one of a series of codes into an extension to inform the front of house system whether the room is ready for check-in or requires cleaning etc.