|
The
British Telecom (BT) Meter Pulse Detection Service is primarily used
within the hotel industry to enable the charging of telephone calls
to rooms. Some times known as call logging, hotel billing, and call
charge service.
As of the 1st of November
2007 BT is discontinuing this service. If you receive this service
from British Telecom
you may
recently have received a letter from BT regarding the replacement of
BT MPD service with a new service called Caller Party Answer (CPA).
The letter advises you to contact your telephone system maintainer
to find out whether your telephone system is compatible with this
new service.
Some analogue systems will not be compatible with this new service. If you
currently use the meter pulses through the reception console to bill
your guests for their calls you will need to make alternative
plans.
As part
of the information we have been given by BT we understand that they
will ‘reverse poll’ your telephone lines when they change the
service. This will stop you from making or receiving calls through
the system and measures need to be taken to stop this from
happening. We can either arrange an engineer's visit on the date of
the change or install some switches enabling you to change the line
polarity when the fault occurs.
Generally the systems
affected by this change in service will be Mitel SX20, Mitel SX200,
Mitel SX50 and Mitel Imagination as well as some of BT's own branded
products.
There
are two different options we can offer to you to overcome this
issue.
-
Upgrade to a new digital telephone system
By
upgrading you can take advantage of new technology, reducing ongoing
telephony costs and improving telephone features available to you
and your customers. Many times we are able to make enough savings on
calls and line rental to pay for the rental of a new telephone
system.
-
Install Call Billing Software
This
will link to your current system (or a new system at a later date)
and enable you to bill guests for their calls on a pence per minute
basis through the system.
If you
have received a letter from BT about MPD or are concerned how this
might effect you and your system with us please call our sales team
on 0161 869 0324 for further information.
|
