Computer Telephony Integration (CTI) is no longer being utilised soley by call centres,it is now a neccessity for all businesses wishing to communicate efficiently and effectively in order to provide excellent customer service. CTI uses an interface between the telephone system and server which allows data to be exchanged between a company's computer database and phone system.

We supply a variety of products that utilise the latest CTI technologies designed to improve your company's communications while showing a return on investment.

Unified Messaging is the ideal advanced communications solution for full messaging support. Users can manage all voice messages, fax and emails from a single inbox at their desktop.

Click here for more information on Unified Messaging

Call Management is the most cost-effective business system that a company can buy . Through cost savings on telephone calls, improved customer service and more effective telephone usage a call management system can pay for itself in 3 months.

Aastra's ACD Manager program is a contact centre solution designed for all businesses creating automatic call distribution between users. This is a powerful management tool with customised reports, management control over agent status and routing of call distribution.

For full features & options click here