Latest Posts - 27 May 2016
High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC ...view more >
We are industry leaders in the supply, installation and maintenance of business grade, voice and data solutions. For 24-years we have been helping businesses of all sizes and industries, across the UK, to implement the right communications solution for their business - enabling them to enhance performance and productivity, whilst reducing operating costs and capital expenditure.
At the very core of our philosophy is the desire to do business ethically and provide the right solution for our customers - first time, every time. Our experienced team will work hard to understand your business communications challenges and objectives to ensure that we can help you to make the best decision for your organisation.
Quality is a mind set at Incom and we work with leading global brands including ShoreTel, NEC, Microsoft and Panasonic. We also have direct relationships with BT Openreach and BT Wholesale, allowing us to provide exceptionally competitive line rental and call charges on a "World Class" Network.
We deliver high levels of service and after sales support. Our customer loyalty and retention is exceptional, with thousands of satisfied customers benefitting from improved flexibility, enhanced productivity and financial savings.
BSI accreditation demonstrates our commitment to quality and customer satisfaction. In order to maintain our BSI status we undertake regular assessments to ensure that we meet the required framework for managing and improving the quality of our service delivery.
With Incom Business Systems as your partner, managing your business communications is made easy. You have one provider, one point of contact and one bill - regardless of our service provision to you (e.g. calls, lines, equipment, mobile, maintenance, Wi-Fi, broadband) making internal administration straightforward. Bills are tailored to your requirements, so if you need a breakdown by individual or multiple sites and telephone numbers, we'll deliver this to you. No problem.
Call the Incom team today to discuss how we can help you to enhance your business performance and productivity and provide on-going cost savings.
Available 09:00 - 17:00 Monday to FridayCustomer Support
In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future.
They haven’t always been viewed as a company’s most valuable assets, but with customer service critical to winning new customers and enhancing loyalty, the role of the contact centre is fast taking centre stage. So what are the key challenges faced by those responsible for the performance of the contact centre? And
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done."
"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%."